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Returns and Exchanges

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

Seller
Attn: Returns
__________
__________, __________

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Once the seller received the goods, it takes between 2-3 business days to process the return and a few more business days to the refund amount to appear in the bank account (depends on the bank company)
We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. Please note the following exceptions to our return and exchange policy: • Returned items must have tags still on and be returned in original packaging • Returned items must have no visible signs of wear or use To initiate a return or exchange, please complete the following steps: 1. Login to our online return portal using your email address and order ID 2. Choose the products you wish to return or exchange from your order 3. Print your prepaid shipping label that you will receive by email 4. Send all items back to us using the label provided

If you have any questions concerning our return policy, please contact us at:
(954)549-4943
support@mintquartz.com

Bringing together the authentic craft and art marketplace with innovative digital technology. Allowing sellers to enjoy more creative time and customers less stress. We accomplish this by adopting a unified business policy throughout the whole commercial process, with the customer at the center of our universe. Sellers can now focus on their talents and creativity, while customers can be assured of a safe buying experience.